We are 2x in Prague! Visit the new Spa Ceylon store in OC Palladium.

Terms and conditions - Spa Ceylon

Terms and conditions

  1. Introductory Provisions
    1. These terms and conditions (hereinafter referred to as "terms and conditions") specify, in accordance with Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), the relationship between the company BONESSI s.r.o., with its registered office in Prague, U Nesypky 1261/10, 150 00 Prague 5 - Smíchov, ID No.: 194 03 135, registered with the Municipal Court in Prague under file No. C 386026 (hereinafter referred to as the "seller"), as the seller and operator of the e-shop operated by the seller on the website located at spa-ceylon.cz/en (hereinafter referred to as the "e-shop"), and the consumer (hereinafter referred to as the "customer"), who enters into a purchase agreement with the seller as the buyer.
    2. These terms primarily apply to the purchase of goods through the e-shop. They shall apply accordingly to purchases of goods in any of the brick-and-mortar stores.
    3. The terms and conditions form an integral part of the purchase agreement and the complaint procedure. By concluding the purchase agreement, the customer expresses their consent to the terms and conditions as well as the complaint procedure and confirms that they have familiarized themselves with them.

  2. Conclusion of the Purchase Agreement
    1. The purchase agreement may be concluded remotely through the e-shop, and the customer may place orders for goods with or without registration.
    2. The customer is obliged to provide accurate personal data when registering in the e-shop and, in the event of any changes, is obliged to update them in accordance with Article 5 (1) (d) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
    3. The seller considers the data provided by the customer when ordering goods, with or without registration, to be correct.
    4. The customer bears their own costs incurred when purchasing through the e-shop (e.g., internet connection costs), and these costs do not differ from the basic rate under Section 1820 (1) (g) of the Civil Code.
    5. The e-shop includes, among other things:
      1. Information about the goods, including the prices of individual goods;
      2. Information about the price of the goods, which is stated including value-added tax (if the seller is a VAT payer) and all related fees;
      3. Information about the costs associated with the delivery of the goods (shipping), with this information applying only to cases of delivery within the territory of the Czech Republic;
      4. Costs for returning the goods if the goods, due to their nature, cannot be returned by regular postal means;
    6. The customer orders goods through the order form in the e-shop interface, which allows the customer to select:
      1. The ordered goods - the customer orders goods by adding them to the electronic shopping cart of the e-shop;
      2. The method of payment for the goods;
      3. The method of delivery of the ordered goods;
      4. Information about the costs associated with the delivery of the goods.
        (all of the above hereinafter referred to as the "order")
    7. In accordance with Section 1826 (1) (d) of the Civil Code, the customer is allowed to check and modify the input data entered into the order before submitting the order through the e-shop interface.
    8. The customer submits the order to the seller by using a button labeled with a clearly legible text "Order binding to payment."
    9. The order is valid for seven (7) days.
    10. The seller shall promptly confirm receipt of the order to the customer via the e-shop by sending an email to the email address provided by the customer in the order or during registration. These terms and conditions are attached to the order confirmation.
    11. The purchase agreement is concluded at the moment the order confirmation is delivered to the customer's email address provided by the customer during the order or registration.
    12. The seller delivers goods to customers only in quantities usual for household consumption. In specific cases (especially during discounts or sales), the seller is entitled to determine the maximum quantity that can be delivered to the customer.
      1. Price of Goods and Payment Terms
        1. The seller accepts the following payment methods:
          1. In cash at the seller's premises at: Vinohradská 21, 120 00 Praha 2 - Vinohrady and in OC Palladium (0. floor), Nám. Republiky 1, 110 00 Praha 1;
          2. By card at the seller's premises at: Vinohradská 21, 120 00 Praha 2 - Vinohrady and in OC Palladium (0. floor), Nám. Republiky 1, 110 00 Praha 1;
          3. By bank transfer to the seller's account No. 2616440003/5500, held at Raiffeisenbank a.s.;
          4. By card when purchasing online;
          5. By card on delivery at the place of delivery of the goods by the carrier designated by the customer;
          6. In cash on delivery at the place of delivery of the goods by the carrier designated by the customer.
            More at www.spa-ceylon.cz/en/shipping-and-payment.
        2. The customer pays the seller the purchase price as well as the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods.
        3. The purchase price is not paid in advance, without prejudice to the provisions of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.
        4. The purchase price is due:
          1. Upon receipt of the goods in the case of payment in cash or payment on delivery;
          2. Within five (5) working days from the date of conclusion of the purchase agreement in the case of non-cash payment by bank transfer to the seller's account.
        5. In the case of non-cash payment of the purchase price by bank transfer to the seller's account, the buyer is obliged to indicate the variable symbol provided by the seller on the order confirmation. The purchase price is considered paid at the moment it is credited to the seller's bank account.
        6. Section 2119 (1) of the Civil Code shall not apply.
        7. The purchase price for goods, including promotional prices, is valid until revoked or while stocks last.
        8. If the seller provides discounts on the purchase price of the goods, such discounts cannot be combined.
        9. If the seller is a VAT payer, the purchase price is stated including VAT, which is valid at the time of sending the order.
        10. For various discounts, gift or other vouchers that the seller may provide to its customers, their use is governed by the rules of which the seller informs the customer in each individual case.
        11. The buyer acquires ownership of the goods at the moment the entire purchase price is paid.
        12. If the seller decides to provide a discount on certain goods, the information about the discount on the price of the goods will include information about the lowest price at which the seller offered and sold the goods:
          1. In the 30 days prior to providing the discount,
          2. From the moment the product was first offered and sold until the discount was provided, if the product has been on sale for less than 30 days, or
          3. In the 30 days prior to the first provision of the discount, if the seller increases the discount gradually.

      2. Withdrawal from the Contract
        1. In accordance with Section 1837 of the Civil Code, the buyer may not, among other things, withdraw from the purchase agreement for the supply of goods in a sealed package concluded by distance means, which, for health protection or hygiene reasons, is not suitable for return after the buyer has opened it (e.g., when opening cosmetic products and other goods that come into direct contact with the skin).
        2. Except for the case mentioned in the previous paragraph, the buyer may withdraw from the purchase agreement concluded by distance means in accordance with Section 1829 (1) of the Civil Code within fourteen (14) days from the day the customer or a third party designated by the customer, other than the carrier, takes over the goods, or:
          1. The last item of goods, if the customer orders multiple items of goods in one order that are delivered separately,
          2. The last item or part of a delivery of goods consisting of several items or parts, or
          3. The first delivery of goods, if the contract provides for regular delivery of goods over an agreed period.
        3. If the customer decides to exercise their right to withdraw from the contract, they must deliver their withdrawal to the seller within the period specified in the previous paragraph to the email address shop@spa-ceylon.cz or to the Spa Ceylon store, Vinohradská 21, 120 00 Praha 2 - Vinohrady or Spa Ceylon store, OC Palladium (0. floor), Nám. Republiky 1, 110 00 Praha 1, Czech Republic. A sample withdrawal form is attached to these terms and conditions (download it here).
        4. If the customer withdraws from the contract, they shall send or hand over the goods received from the seller to the seller without undue delay, no later than fourteen days from the withdrawal from the contract, unless the seller has offered to pick up the goods themselves. The deadline is met if the customer sends the goods before its expiration.
        5. If the customer withdraws from the contract, the seller shall return all payments received from the customer, including delivery costs, without undue delay, no later than fourteen days from the withdrawal from the contract, using the same payment method. The seller may return the payments by another method only if the customer agrees and if this does not incur additional costs for the customer.
        6. If the customer has chosen a method of delivery other than the cheapest method offered by the seller, the seller shall refund the delivery costs to the customer in the amount corresponding to the cheapest offered method of delivery.
        7. In the case of withdrawal from the contract, the customer shall bear the costs associated with returning the goods, and in the case of a contract concluded by means of distance communication, the costs associated with returning the goods if the goods cannot be returned by regular postal means due to their nature.
        8. If the customer withdraws from the purchase agreement, the seller is not obliged to return the received payments to the customer before receiving the goods or before the customer proves that they have sent the goods back, whichever occurs first.
        9. The customer is liable to the seller for any decrease in the value of the goods resulting from handling the goods in a manner other than what is necessary to ascertain the nature, characteristics, and functioning of the goods.
        10. In cases where the customer receives a gift together with the goods, the gift agreement between the seller and the buyer is concluded with a resolutive condition that if the buyer withdraws from the purchase agreement, the gift agreement regarding such a gift loses its effect, and the buyer is obliged to return the provided gift to the seller together with the goods.
        11. The seller is entitled to withdraw from the contract, even in cases where the customer receives confirmation of the order acceptance, if there is an incorrect indication of the price of the goods, particularly in the following cases:
          1. The price of the goods is clearly incorrect (e.g., significantly deviates from the usual price);
          2. The price for the delivery of the goods is clearly incorrect.
        1. Complaints
          1. Given that the goods in question are natural cosmetics, the seller hereby informs the customer that increased sensitivity or possible allergic reactions to the delivered goods cannot themselves be considered a defect in the goods. By accepting these terms and conditions, the customer confirms that they have familiarized themselves with the composition of the purchased goods before the purchase and assessed whether any of its components may cause an allergic reaction or whether they have or do not have increased sensitivity to any of its components.
          2. The conditions and procedures in the event of a complaint are governed by the Complaint Procedure, which forms an integral part of these terms and conditions.
        1. Transport and Delivery
          1. The customer is obliged to take over the goods at the place of delivery specified in the order.
          2. The customer is obliged to check the integrity of the packaging of the goods upon receipt from the carrier and, in the event of any defects, to immediately notify the carrier. The customer is not obliged to accept the shipment if, upon inspection, they find that the packaging has been damaged in a way that indicates unauthorized entry into the shipment.
          3. The customer will be informed of the estimated delivery time of the goods by the carrier.
          4. By submitting their order, the customer grants the seller consent to send the tax document related to the order in electronic form to the email address provided by the customer during the order or registration. In cases where the customer requests delivery of the tax document in paper form, the customer must indicate this fact when placing their order, in which case the tax document will be delivered together with the goods.
          5. More at www.spa-ceylon.cz/en/shipping-and-payment.
        1. General Information
          1. Customer complaints are handled by the seller via email at: shop@spa-ceylon.cz, and the seller's response to the customer's complaint is sent to the customer's email address provided during the order or registration. The seller has no other rules for handling complaints.
          2. Out-of-court resolution of disputes for customers who are consumers - the relevant authority is the Czech Trade Inspection, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: https://adr.coi.cz/cs. Another option for out-of-court resolution of disputes for customers who are consumers is the online platform at http://ec.europa.eu/consumers/odr.
          3. The purchase agreement and these terms and conditions are prepared in Czech and English and are governed by the laws of the Czech Republic. The purchase agreement is concluded in Czech or English. The place of performance is Prague.
          4. The contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR) is the European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz.
          5. If the goods contain alcohol, the seller declares that they are not a registered distributor of alcohol and that the offered alcohol is intended exclusively for final consumption.

        2. Personal Data Protection
          1. The seller fulfills its obligations regarding the protection and processing of its customers' personal data, the sending of commercial communications, and the storage of cookies through a separate document that is sent to its customers together with these terms and conditions.

        3. Validity and Effectiveness
          1. These terms and conditions are valid and effective from December 1, 2023.
        %s ...
        %s
        %image %title %code %s